Frequently Asked Questions
Everything you need to know about our dashcams, professional installation, hardwiring, parking mode, warranties and more.
Got a question?
We've answered some of the most common questions we receive about dashcams and professional installation.
What types of dashcams do you supply and install?
We offer a wide range including front-only, front and rear, 3-channel (front/rear/cabin), and dashcams designed for Uber and rideshare vehicles, with options like parking mode, GPS and Wi-Fi. PDC cameras come with a 1 year local replacement warranty, and VIOFO with a 2 year manufacturer warranty when registered on the day of purchase.
How does professional installation help?
Professional installation ensures hidden wiring, proper camera positioning, and reliable operation of features like parking mode. It also avoids interfering with vehicle electronics, which can happen with DIY installs.
What is hardwired installation?
Hardwired means we tap into your car's battery to enable parking monitoring, and all cables are hidden. Don't worry โ we use low-voltage cut-off protection so your battery doesn't go flat.
What is parking mode and how does it work?
Parking mode allows your dashcam to monitor your vehicle while parked. It can record incidents even when the engine is off.
Will a dashcam drain my car battery?
There is a small amount of battery usage when hardwired, but when installed correctly the dashcam's voltage cut-off prevents battery drain. It only records when necessary and stops if your battery gets too low.
What resolution should I choose?
1080p is great for general use, but if you want sharper footage or need to capture number plates clearly, we recommend 2K or 4K dashcams.
Do dashcams have GPS and time stamps?
Yes. All models have time stamps, and some include GPS to record speed and location alongside time and date for accurate incident documentation. If you'd like GPS, mention it so we make sure your model has it.
Can I use cabin cameras for Uber or rideshare?
Yes. These dashcams record inside the vehicle and usually include infrared (IR) lights for clear night-time footage, helping protect you during passenger rides.
How long does installation take?
It depends on the type of installation. Rough times to expect:
12V front & rear = 30 minutes ยท Hardwired = 1 hour ยท Add 10 minutes for a quick Wi-Fi/app run-through.
Will installing a dashcam void my car warranty?
No โ a professional dashcam installation won't void your warranty. We use safe installation methods that don't interfere with your car's electrical system or manufacturer settings.
What kind of SD card should I use?
We recommend high-endurance microSD cards from trusted brands with a V30 or U3 speed rating for the best performance with higher resolution dashcams. Be careful of fake SD cards, which are common on some online stores.
What's the difference between U1/U3 and V10/V30 cards?
U1 (UHS Speed Class 1) and V10 cards support up to 10MB/s write speed โ enough for basic 1080p video.
U3 (UHS Speed Class 3) and V30 cards support up to 30MB/s โ ideal for 2K/4K video and more reliable long-term in dashcams.
How much recording time will a 64GB card provide?
Approximately: 1080p: 6โ8 hours ยท 2K: 4โ6 hours ยท 4K: 2โ4 hours.
All our dashcams use loop recording, so the camera automatically overwrites the oldest files when full.
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